Candidate with PMO experience in P&L/ budget and forecast experience in banking / ecom/telecom / with CTC 70 LPA and above will fit good

Retail Banking - Digital - Head PMO

Responsible for the overall and strategic planning relating to the Digital Portfolio including the reporting, financial, benefits, change management, risk and dependency management to deliver committed timelines.

The role holder will also need to ensure compliance of the various programmes to the Banks project/programme management processes, governance and standard, and be the point person to liaise with

Internal/External reviewers during audit/reviews. The role entails liaising with Programme Managers, Technology Teams, Vendors, Assurance and Risk Functions, Finance and Investment teams, and Internal Audit.

The candidate should function successfully in a fast paced, demanding environment and successfully manage multiple work efforts to completion.

Roles and Responsibilities - 

- Responsibility to review Project plans with the Programme Managers and managing a common resource pool across programme teams to support delivery as required

- Provide support to Programme/Project Managers, Directors and work-stream leads to identify areas of improvement and to ensure that programs follow the Banks- processes, governance and standards for project/programme management, implementation and post implementation, and that these are well documented.

- Accountable to the various governance and steering committees for progress updates, key risks, issues, dependencies, assumptions and constraints, seeking their support to remove any roadblocks or impediments to the successful outcome of the deliveries.

- Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role.

- Work with stakeholders to ensure that they are prepared for internal/external audits and reviews, and ensure that issues identified in other audits/reviews are effectively managed across all Digital Programs.

- Single Point of Contact (SPOC) during audits/reviews to ensure that timely information is provided, communication is effective and that audit process goes through smoothly.

- Work with responsible persons and stakeholders to ensure that all committed audit/review actions are completed on a timely basis.

- Partner closely with Accountable Executives on all aspects of programme delivery to identify and successfully manage relationships between all stakeholders, and ensure communication in line with internal communication strategy.

- Planning, coordination and preparation of governance meetings (e.g. MT/LT, PSC, PMG,, GoRC, PGC, PIC and other Group Board Committees)

- Maintain the PMO library including submitted papers and meeting minutes of various Governance forums

- Work with stakeholders to ensure that program deliveries are effectively planned and progress on targets and that any potential delays are effectively highlighted and managed for timely delivery.

- Work with stakeholders to ensure that program budgets and financials are effectively managed within and across programs.

- Work with stakeholders to define benefits and deliver benefits on time, in budget, whilst adhering to SCB quality standards.

- Manage risks, issues, interdependencies and coordination across programmes to ensure that information relating to programmes deliverables, risks and issues are effectively communicated between

stakeholders and that key performance indicators are monitored and evaluated.

- Work with stakeholders to ensure effective change management in country that will increase digital adoption.

OTHER Requirements

People and Talent

- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

- Employ, engage and retain high quality people, with succession planning for critical roles.

- Responsibility to review team structure / capacity plans.

- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

- Interpret relevant data and identify key issues based on this information and put in place appropriate controls and measures.

Governance

- Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.

- Displays awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

- Responsible for delivering - effective governance- ; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

- Responsible for creating, assessing and re-engineering the effectiveness of digital acquisition process changes

- Display awareness and understanding of the Operational Risk Framework for Retail Banking.

- Responsible for identifying, assessing, monitoring, controlling and mitigating compliance risks pertaining to process changes.

- Ensure risk ratings for each applicable process is kept within agreed thresholds.

Regulatory & Business conduct

- Display exemplary conduct and live by the Group's Values and Code of Conduct.

- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

- Lead the Digital Data & Strategy team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.

- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

- Global Head, Digital Banking

- Global Head, Digital Programs

- COO, Retail Products, Digital & Segments

- ITO, Retail Banking

- FCC, Retail Banking

- Operational Risk, Retail Banking

- Legal and Compliance, Retail Banking

- Group Internal Audit, Retail Banking

- Country and Regional Heads

- Programme Directors and Programme managers

QUALIFICATIONS:

- Minimum 10 years in a PMO or project management capacity supporting or delivering strategic projects, programs and initiatives.

- Bachelors/Masters Degrees with relevant certifications in Project Management, Risk Management, Technology Management etc.

- Proven experience in with liaising and engaging with internal audit groups, external reviewers and regulators.

- A - can do- attitude committed to doing - what it takes- to deliver. - Agile- mindset. Whilst not being the subject matter expert, having the ability to learn quickly, listen, synthesise the issues and articulate for senior management with recommendations.

- Strong financial management capabilities: budget tracking, planning, forecast and variance explanations

- Diligent and detail-orientated. Understand the MT/LT work demands and the variable working hours this may require

- Ability to create effective work relationships across functions & borders at both junior and the most senior levels of the bank.

- Excellent understanding of a Retail Bank's technology landscape, architecture, platforms and cutting edge software and associated development lifecycle methodologies.

- Excellent stakeholder management and communication skills.

- Current or previous Knowledge of SCB processes, governance and standard for project/programme management, risk management, pre/post implementation a plus.

- Experience in vendor management: IT vendors, Software developers and Big 4 consulting. Support commercials and work package negotiation at Partner/MD/CxO level. Comfortable reviewing legal/contractual agreements.

Understand and have engaged with SCM practices

- Along with a consulting type mindset and background, meeting Group standards and familiarity with any or all of the following, across any segments, though not essential, will be advantageous:

Project Governance/ePMO standards, PED process, finance/business management, project lifecycle and related documents and toll gates (scope, requirements, status reporting, testing management, critical paths)

Diversity and Inclusion

- Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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