jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
01/08 Leela Sonawane
Search Consultant at Synapse Partners

Views:297 Applications:69 Rec. Actions:Recruiter Actions:34

Director/AVP/Director/Associate Director - US Healthcare - BPO (5-10 yrs)

Anywhere in India/Multiple Locations Job Code: 1134087

Associate Vice President - US Healthcare

Role:-Director/AVP/Director/Associate Director- Operations

We are looking for candidates with:-

1. Full time MBA/B.Tech from top 15 MBA/Engineering Institutes

2. Have strong problem solving and decent communication skills

3. Have track record of moving key business metrics using RPA/Process Transformation (Key parameter)

4. Look forward to working in a fast paced, high growth environment. Can afford to spend long hours in the office.

5. Are ready to relocate to Indore (non-negotiable)


1. Experience of managing team size of 100-500 for period of 3-5 years (US Healthcare)

2. Overall team management experience of 8-10 years

3. Worked in international voice/non-voice processes for at least 5 years

4. Experience in US Healthcare is a must


1. Manage Client success - Consistently exceed SLA targets, process improvement targets

2. Team Management and Coaching - Guide and groom current and potential team leaders, assistant managers

3. Design and Implement internal KRAs aligned with client success and Organization

4. Independently create and modify SOWs, Client Review presentations, BCP documents

5. Create number driven capacity models to fulfil volume targets as per seasonal

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.