Director/Associate Director - Products - Payments Business

Director / Associate Director's responsibility will be to understand the key stakeholders- (Customers, Partners, Leadership, Internal Stakeholders) problems, requirements and wishlists and come up with the scalable product solutions leading to high customer NPS and minimum operational overheads.

S/he will have to switch between short-term and long-term goals and define and prioritize the product roadmap. S/he will have to collaborate with Tech, Design, CS, Business and Analytics teams to implement product solutions. S/he will be fully responsible for delivering key metrics targets for the assigned POD.

This position offers -

1. Opportunity of being the thought leader in a nascent but rapidly growing payments space

2. Opportunity to create huge impact by creating highly visible solutions affecting millions of customers and business partners

3. Opportunity to work on massively large and highly scalable infrastructure

Desired Qualifications and Skills set-

The ideal candidate should have more than 6 years of product management experience with relevant educational qualifications (Engineering and/or Management and/or Consumer Psychology) from a reputed institute. The candidate must have-

- A natural ability to empathise with customers and understand their real pain points

- The ability to create multiple hypotheses and validate these using data/customer interactions and other tools

- The ability to think holistically covering all the aspects including edges and future possibilities

- Ability to understand tech deeply (architecture, scale pitfalls, etc) and to define functional design by taking platform/capability view

- Excellent communication skills to proactively communicate with stakeholders to keep them up to speed on planning, roadmap, execution status, launch, its impact, learnings, etc

- A sharp focus on automating repeatable tasks and reducing operational overheads

- Ability to manage multiple projects from concept to implementation.

- Natural inclination to attention to details

- Deep understanding of data and ability to use it in decision making

- Deep understanding of business domain and key success factors

- Ability to hire and build a capable team

- Practical understanding of gamification and related techniques to drive customer behaviour