Role : Director / Associate Director (Head) - Administration ( BPO / ITeS / KPO)

Location : Mumbai

Key Responsibilities:

- Planning and coordinating administrative procedures and systems and devising ways to streamline processes

- Lead, oversee and direct the staff responsible for administrative services

- Manage overall administrative activities Pan India ( for Multiple Locations)

- Collaborate with management to identify and deliver the required administrative support operations for the organization

- Serve as the liaison between administrative personnel and senior management when it comes to administrative issues

- Managing the Travel desk for domestic travel requests

- Assessing admin staff performance and provide coaching and guidance to ensure maximum efficiency

- Ensure the organizations compliance with applicable health, building, zoning, and safety licensing and certification requirements.

- Monitor inventory of office supplies, furniture, equipment, etc. and the purchasing of new material with attention to budgetary constraints

- Monitor costs and expenses to assist in budget preparation

- Manage administrative work such as mailing, file maintenance, record-keeping, MIS

- Arrange and coordinate corporate events/programs

- Maintaining confidentiality of sensitive information

Educational Qualification & Work Experience:

- PG / MBA / Graduate with Minimum 20 years of experience in administration including 10 years in a managerial capacity

- Extensive Experience in a BPO Industry managing Transport, Cafeteria, Facility etc.

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