Director - Account Management - Digital Business - BFSI Domain

Account Manager for India Business for below mentioned location and Domain.

Must have:

- Strong experience in specific Vertical- Digital Business / ecommerce/ BFS/ Insurance.

- To work closely with the Client Partner and delivery team in managing the customer Proven examples of thought leadership and innovation

- Strong command and control on communication

- Solid understanding of delivery & execution methodologies.

Roles and Responsibilities

- P&L management of existing accounts - sustain and grow business, client relationships and operations

- Develop account penetration strategies, develop client relationship, understand their pain points, challenges, and goals

- Building relationships across various levels in the Client organization and should be able to develop exec level relationships in particular.

- Provide thought leadership / innovation in managing strategic customers

- Manage client expectations, provide updates to the senior management, participate in steering review meetings

- Identifying strategic initiatives that help Client's business achieve their goals and drive transformational programs

- Overall customer satisfaction within Client organization.

- Act as the single owner for the engagement from Company standpoint

- Collaboration with internal units within Company to ensure Client objectives are met

- Focus on the strategic initiatives and ensure value to business is being provided - bring in the technology and domain groups to work as one team

- Team management in terms of morale, work-life balance, mentoring etc.

- Ensure adherence to quality planning, processes and procedures by conducting project/program review

- Ensure appropriate tools and techniques are available and employed by the project teams to enable them to meet their assigned objectives successfully

- Utilize people to ensure delivery of output at the optimum resource cost considering span/pyramid

Skills Required

- Strong exp in Account Management with prior experience of working with India customers.

- Should have managed Tech / Digital Business customers extensively with latest trends(Business and Technology)

- Exceptional interpersonal and communication skills - ability to interface with CXO community and business leaders from customer organization

- Broad and deeper technological experience at an enterprise level

- Experience of leading large teams (50+)

- Demonstrated leadership qualities such as conflict/issue resolution- A natural leader

- Good Negotiation Skills, Self Starter, Self Motivated and high Energy person with a passion to achieve his goals. Should be Result Oriented Very articulate/ excellent on written / spoken communication

Shalini Rana
Enigma Human Capital

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