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HR Partner at Sputnik Hires
Views:738 Applications:213 Rec. Actions:Recruiter Actions:11
Direction - Operation - BPO (10-15 yrs)
- Bachelor of Engineering or graduate in any discipline and Master's in Business Administration from a reputed institute
- Should have 10 plus years of experience in Operations with a proven track record
- Excellent oral and written communication skills
- Strong analytical, numerical, and reasoning abilities
- Experience driving transformation and leading change management and process creation
- Experience working in a technology or AI product company with focus on innovation
- Experience in managing staff in a remote environment
- Well-developed interpersonal skills
- Ability to be decisive and implement systems and actual roll-outs. Ability to thrive in a highly pressurized fast-paced environment
- Own all operations metrics and continuously improve client experience by solving operational challenges, improving service delivery and quality solutions
- Set strategic long- and short-term operational goals
- Design and establish operational framework, workflow, reporting matrix, systems and efficiency metric to enable the team to efficiently and consistently solve operational issues
- Drive process & system automation to enable a better customer experience and a more scalable system to support our growth & expansion
- Use customer feedback & operational insights to identify product & delivery gaps
- Recruit, select, train, assign, schedule, mentor, counsel, and discipline employees
- Design a forecasting system to ensure accurate management of workforce and expansion planning
- Build succession pipeline for all roles by continuously upgrading and mentoring team
- Ace stakeholder management for key initiatives that impact multiple teams across the organisation
- Work with Managers in the development of financial and budgetary plans
- Optimize processes and system to improve efficacy of processes and people and dollar spend
- Work closely with the AI and Development team to design solutions and product to improve the quality of product and drive efficiency
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