05/07 Janushi Shah
Talent Acquisition Lead at Directi

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Directi - Customer Success Manager (3-6 yrs)

Bangalore/Mumbai Job Code: 717557

Responsibilities :

- Proactively on-board all customers and deeply understand their needs in order to best align our software to their goals

- Guide and coach customers with dedicated customer success processes

- Collaborate with our Product, Engineering, and Customer Support team as necessary to resolve technical bugs and issues and suggest enhancements

- Work alongside with our Sales team to identify expansion opportunities

- Coach customers to be product experts and train their teams on Flock's methodologies so they become increasingly self-sufficient and ultimately turns into Evangelists

- Track accounts to identify churn risk and work proactively to eliminate it

- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

Who should apply for this role?

- 3+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organisation. B2B SaaS experience preferred

- Experience supporting deployments with mid-large enterprise customers across thousands of users

- You know how to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software

- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

- You consider project management a strength and have experience using internal resources and stakeholders to execute against deadlines within a complex organization

- Roll up your sleeves problem solver with strategic and tactical experience

- Strong interpersonal skills and experience building strong internal and external relationships

Women-friendly workplace:

Maternity and Paternity Benefits

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