Assistant Manager at Dimension Data
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Dimension Data - Solution Consultant/Senior Technical Architect - Cyber Security (8-15 yrs)
The CS Senior Technical Architect has good product knowledge integrated with deep technology understanding. The individual may focus on a particular area or several areas of technology or domain and associated products.
This employee's primary responsibility will be the overall technical design and build of the custom elements of the solution to meet client business requirements. This will include the ability to design the physical domain from the communications layer, to networking protocols, network gear, interconnects, hardware for all services (apps, web, database, storage and HA/DR) and all cloud services for hybrid solutions.
Solution design
The CS Senior Technical Architect is a consultative sales, technology and solution focused specialist who has the ability to create excellent client relationships with their technical expertise. In addition to being viewed as a trusted technical advisor to the client, the CS Senior Technical Architect will also have responsibility for solution design, business development, and transition of projects from presales to delivery, and sales support. The CS Senior Technical Architect provides pre-sales technical support and expertise in analysing client requirements, in conjunction with the client's current network and system capabilities and ensuring technical solutions will accomplish the client's objectives. This individual will work with Solutions Architects to recommend and/or produce a technical specification for the custom development and systems integration requirements for the solution. They will develop or produce the technical design document to match the solution design specifications. This employee will design structures and tools for solutions that meet business needs and translate logical designs into physical designs, producing detailed design documentation using required standards, methods and tools.
Contribute to proposals
These employees demonstrate strong client engagement skills with complex client assignments. This requires the ability to participate or lead in scope of work determination, product pricing and RFP/RFI responses. The CS Senior Technical Architect works closely with the Client Manager throughout this process and will also assist in the decision to pursue or abort a deal. They contribute to the determination of outsourcing, product pricing and collaborates with the Client Manager to develop an implementation solution.
Product sales
The individual is expected to achieve products sales to meet specified financial goals according to specified financial metrics. The CS Senior Technical Architect has a responsibility for influencing and guiding members of the Sales team and to ensure that they are equipped to close deals. They also need to maintain visibility of forecasting and sales pipeline in order to influence potential deals.
Proof of concept
A strong vendor relationship is required to ensure an understanding of the vendor's products business and technology positioning. The individual is expected to manage client proof of concept (POC) initiatives, which will require the involvement of the appropriate resources, and setup and delivery of the POC. To obtain a working client solution the individual acts as a bridge between the client, Engineers and Consultants (technical solution viability) and Project Management teams (project initiation). On all larger engagements the CS Senior Technical Architect owns the proposed solution and transitions the build / implementation to the delivery team. This means that he/she remains engaged with the client all the way through to the transfer to managed services and returns as - thought leaders- for the next opportunity. All processes should comply with all defined project management methodologies.
Coaching and training
The CS Senior Technical Architect has a technical consulting aptitude, focusing on the business and sales aspects. The individual trains and coaches the sales team and when applicable teams of Engineers and Consultants to transfer product knowledge. The CS Senior Technical Architect also mentors the Product Specialist and Product Supporters.
Implement solution
Vendor product, sales and technology certification is required. They use their previous technical project lead experience to guide successful implementation of a system solution. They may be required to manage multiple development designs and projects to meet client and project timelines.
Opportunity realisation
Specifically relating to opportunity pursuit the CS Senior Technical Architect will:
- Evaluate each opportunity for alignment with Dimension Data capabilities and business policy.
- Prepare the executive summary that outlines all of the information gathered from the client in regards to their needs, as we understand them
- Document the proposed technology solution
- Document the statement of work along with all labour requirements
- Work with the Client Manager to prepare the pricing format that will be supplied to the customer.
- Perform the actual solution design and prepare a parts list outlining equipment to be provided.
- Develop and manage a proof-of-concept as such may be required
- Engage all technical resources required for an accurate solution design
- Prepare a network diagram outlining the proposed solution
- Document all deliverables and what constitutes a successful completion.
- Review the final parts list as supplied by the Client Manager and submit all information to the applicable bid team for final assembly
- Verify the proposal's accuracy and sign off on the final documents to be presented to the client
- Assist the Client Manager during the final presentation to the customer as appropriate
Behavioural skills
As corporate citizens they are good team players and exhibit the required level of management skills required from middle level managers. He or she practices two-way communication and listens to understands other's point of view. CS Senior Technical Architects have good analytical and consulting capabilities. They demonstrate the ability to collaborate and communicate effectively with team members, contributing to their success.
Required Work Experience:
At least 7 years' professional technical experience related to software development, systems design and deployment, or networking and infrastructure within a large scale (preferably multi- national) technology services environment
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