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24/05 Parul Monga
AVP HR at Consulting Firm

Views:320 Applications:71 Rec. Actions:Recruiter Actions:17

Digital Transformation Role (8-15 yrs)

Guragoan Job Code: 1100313

- Looking for Digital Transformation for our Captive client based in Gurgaon Location

- Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX transformation

- Identify the scope of automation along with operations team through feasible study

- Analyse and model the business domain to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed software

- Minimum of 4 years of internal or external RPA/BI/ Analytics consulting experience in Back office

- Good to have experience with contact center Workforce Management, Intelligent Routing, IVR and ACD logic flow, Digital (OCR) routing

- Use of automation, analytics & other digital interventions to drive digitalization of call center / BPO operations.

- Willing to continue to learn as technology changes

- Good Knowledge of Visio and MS power point.

- Possesses knowledge of classes, components, objects, and interfaces.

- Minimum Graduate from any stream

- Six Sigma Green Belt certified (Good to have - not compulsory)

- Minimum 3 year of RPA Tool experience (iAutomate/Automation Anywhere/ Power Automate/ UiPath/Pega)

- Knowledge on ICR/OCR Technologies

- Good experience of BFS back office operations

If interested please contact Parul Sharma at 91-9818735968 / 8368791874

Women-friendly workplace:

Maternity and Paternity Benefits

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