05/01 Mansil Nagpal
Senior Consultant - Analytics & Technology at Crescendo Global

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Digital Transformation Leader - BPO/BPS (14-19 yrs)

Pune Job Code: 650672

Digital Transformation Leader (BPO/BPS)- 14-19 years

A leadership role in Digital Transformations & customer experience that involves working closely with global stakeholders while providing customized digital solutions and developing business cases along with structure designing & delivering to the clients.

LOCATION: Pune

YOUR FUTURE EMPLOYER:

A leading, global firm providing creative and strategic analytics, IT and consulting solutions for the entire enterprise value chain.

RESPONSIBILITIES:

- Developing and managing digital offerings

- Managing and onboarding digital partners

- Working on large business transformational projects, business architecture & creating value for different business lines

- Understanding client digital transformation need and providing customized digital solutions and developing business cases

- Conducting regular assessments for identifying opportunities & communicating the same to leadership, senior stakeholders along with designing a plan to action to achieve the same.

REQUIREMENTS:

- 14-19 years of experience in digital transformation and customer experience for BPO/BPS

- Experience in Client-facing projects in a consulting and/or technology professional services organization

- Passion for forward thinking digital transformation

- Strong interpersonal & presentation skills

- Experience & Understanding of modern digital technologies (Cognitive / AI, ML, Analytics etc)

- Prior team management experience and someone who is also comfortable to work as a hands on.

- Exceptional communication & stakeholder management skills.

WHAT IS IN STORE FOR YOU:

- A Meritocratic culture with clear career progression.

- International Multicultural work environment with required exposure in the heart of the financial capital of the country

REACH US:

If you think this role will add value to your career, kindly write me an email along with your updated CV for a confidential discussion on the role.

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