Key Account Manager at Impeccable HR Consulting Pvt. Ltd.
Views:13638 Applications:98 Rec. Actions:Recruiter Actions:0
Digital Service Officer - Digital Banking (3-7 yrs)
Role :
- The role would be required to ensure timely closure of customers concerns related to Digital Banking.
- The role requires close coordination with various stakeholders to ensure customer satisfaction
Duties and Responsibilities:
- Understand all product and process related to Digital Banking
- Performing customer problem identification and analysis to investigate for successful resolution and closure
- Identify recurring customer issues and ensure fixing of the process
- Ensure all complaints related to Digital Banking is actioned as per the SLA
- Ensuring proactive customer communication to ensure customer experience
- Training content development
- Training the front desk officers and peer
- Think out of the box for managing customer experience
Salary offered: 10 - 13 LPA
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.