Upgrade to Pro Member
Partner at Premier Consultants
Views:3482 Applications:210 Rec. Actions:Recruiter Actions:22
Digital Product Manager - Customer Engagement - Bank (3-6 yrs)
Job Role : Digital Product Manager- Customer Engagement with Leading Pvt Sector Bank
This is a critical role to manage customer activation & post on-boarding experience with digital channels
- Responsible for managing end to end customer experience
- Responsible for engaging with all customer touch points: digital, social, traditional (email/SMS/PN), Call Center
- Responsible for managing & driving NPS
- Engage with Social Media Escalation & call center team to analyze top escalations & suggest improvements
- Execute customer surveys to get customer insights & feedback
- Leverage self-help tools & drive adoption
- Campaigns execution & management
Job Requirements :
- Individual with 3+ years of experience
- Product management experience is must
- Strong analytical mindset to drive insights from data
- Awareness of New Age engagement technology
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
