Digital Product Manager - Customer Engagement - Bank

Job Role : Digital Product Manager- Customer Engagement with Leading Pvt Sector Bank

This is a critical role to manage customer activation & post on-boarding experience with digital channels

- Responsible for managing end to end customer experience

- Responsible for engaging with all customer touch points: digital, social, traditional (email/SMS/PN), Call Center

- Responsible for managing & driving NPS

- Engage with Social Media Escalation & call center team to analyze top escalations & suggest improvements

- Execute customer surveys to get customer insights & feedback

- Leverage self-help tools & drive adoption

- Campaigns execution & management

Job Requirements :

- Individual with 3+ years of experience

- Product management experience is must

- Strong analytical mindset to drive insights from data

- Awareness of New Age engagement technology

- Outstanding communication and interpersonal skills

- Excellent organizational and leadership skills with a problem-solving ability