Digifluidz - Senior Research Analyst - Insights Team

Success in this role will be demonstrated by customer retention and satisfaction whilst growing new business opportunities with existing customers.

- You should have experience of working across multiple sectors and independently manage accounts.

- You should be interested in the application of technology to gain efficiency through automation. You'll be required to:

Account Management

- Work closely with the customers POC to understand business goals, end objectives and expectations from research

- Clearly define the scope of research requests and manage customer expectations with regular interactions with the customers based out of US and Europe

- Whenever required, provide guidance to our customers on best practices and research frameworks to help them achieve their business objectives.

Requirements

- 2 to 4 years work experience of working with customers spread across geographies, especially the United States and Europe.

- Proven analytical and problem-solving skills, scientific about measuring progress, and have worked closely with the leadership teams of a growing organization.

- Excellent people, team and customer management skills.

- Outstanding ability to communicate, whether that be in person, over the phone, or in writing.