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30/09 HR
Human Resources at Dhruva Research

Views:370 Applications:84 Rec. Actions:Recruiter Actions:71

Dhruv Research - Area Manager - Market Research (2-12 yrs)

Anywhere in India/Multiple Locations Job Code: 1162612

Dhruva Research - Area Manager - Market Research

- Managing and guiding a team of 20-25 individuals

- Ensuring compliance and achievement of targets at a daily/weekly basis

- End to end project planning and on ground implementation

- Monitoring and improving the performance of the field agents with assistance from Quality Assessment team

- Providing real time feedback to the field agents to improve the quality of the survey

- Conducting the periodic trainings of the field agents in order to ensure high compliance of the set survey procedures

- Accompanying survey agents on ground on a periodic basis to identify the issues in the quality of the collected data and design measures to improve the data quality on the defined parameters

- Assisting the central team in the hiring of the field agents by sourcing the profiles and conducting interviews

- Creating a pipeline of the field agents in case of shortfall in a particular region

- Ensuring engagement and retention of the survey agents and sourcing the survey agents in case of shortfall in a particular region

- Receiving and resolving the field escalations and the incident reports by coordinating with the responsible teams/ authorities as per the escalation matrix

- Minimizing the per sample cost of the survey by ensuring a high rate of data collection without compromising the quality of the collected data

- Contributing in process optimisation, standardization and rolling out scalable methods to improve operational efficient

Candidate Requirements:

- Graduation/ Post Graduation/ MBA/ PGDM in any discipline

- Work experience of 2 to 6 years as Operations/Sales Manager or similar role

- Proficiency in MS Excel, MS Word, Google Spreadsheets and Google Docs

- Ability to manage a distributed team of field agents

- Ability to multitask and work efficiently under pressure

- Ability to understand the data in the dashboards and take decisions accordingly

- Excellent time management skills with a proven ability to meet deadlines

- Willingness to travel in the assigned territory including overnight stay (Travel and accommodation allowances as per company policy)

- Excellent communication skill

Women-friendly workplace:

Maternity and Paternity Benefits

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