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28/11 Suchismita Mukherjee
HR Manager at DHL Supply Chain Private Limited

Views:1269 Applications:101 Rec. Actions:Recruiter Actions:16

DHL - Solution Design Role - Life Science/Healthcare Sector (8-15 yrs)

Mumbai/Navi Mumbai Job Code: 769752

Develop and Deploy KPI's and scorecards on all assigned accounts

- Measure and manage the overall performance of all functional partners for a particular SPL customer against pre-agree performance metrics (KPIs) through performance reports provided by cross-functional partners.

- Develop an integrated performance report by consolidating the information provided from all individual service providers to drive a comprehensive, customer-driven metrics dashboard.

- Identify gap in service capability based on comprehensive analysis of DHL capabilities versus customer requirements.

- If applicable, maintain the customer solution on a specifically developed Intranet site.

- Effective implementation of global strategy in region

- Meeting Q Targets

- Operating within cost budget

- Complete projects in time

- Effective and timely implementation of reporting

- Quality level of support services

- Quality of the projects

- Timely implementation

People Management :

- Mentor/coach SPL Program Analysts and other functional stakeholders involved in the day-to-day operation and management of a customer solution

- Manages up to 10 individual contributors

- Efficiency of support organisation

- Staff education

- Employee satisfaction survey

- Employee development.

- Succession planning

- Employee accountability and performance.

Skills / Qualifications :

Key capabilities / Competencies :

- Leadership

- Goal Setting

- People Management

- Team Building

- Communications / Presentation skills

- Organization & Planning

- Analytical skills

- Decision Making & Problem Solving

- Customer / Partner Orientation

- Knowledge Management

- Strong understanding of logistics business

- Knowledge of information technology

- Assertiveness

- Energizing

- Able to work in Matrix Environment

- Commercial acumen

- Advanced Computer Proficiency

- Flexible & Innovative

- Tenacious

- Energizing

- Well-structured, change oriented and results focused

Expected years of experience (Minimum) :

- 8 years experience in Supply Chain, Logistics, or Distribution ;Experience in project management Of which 5 years in solutions design experiences

Expected Educational Qualifications - Bachelor Degree/PG in any fields or higher in Business Administration, Engineer, and Economic

Women-friendly workplace:

Maternity and Paternity Benefits

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