Develop and Deploy KPI's and scorecards on all assigned accounts - Measure and manage the overall performance of all functional partners for a particular SPL customer against pre-agree performance metrics (KPIs) through performance reports provided by cross-functional partners. - Develop an integrated performance report by consolidating the information provided from all individual service providers to drive a comprehensive, customer-driven metrics dashboard. - Identify gap in service capability based on comprehensive analysis of DHL capabilities versus customer requirements. - If applicable, maintain the customer solution on a specifically developed Intranet site. - Effective implementation of global strategy in region - Meeting Q Targets - Operating within cost budget - Complete projects in time - Effective and timely implementation of reporting - Quality level of support services - Quality of the projects - Timely implementation People Management : - Mentor/coach SPL Program Analysts and other functional stakeholders involved in the day-to-day operation and management of a customer solution - Manages up to 10 individual contributors - Efficiency of support organisation - Staff education - Employee satisfaction survey - Employee development. - Succession planning - Employee accountability and performance. Skills / Qualifications : Key capabilities / Competencies : - Leadership - Goal Setting - People Management - Team Building - Communications / Presentation skills - Organization &amp; Planning - Analytical skills - Decision Making &amp; Problem Solving - Customer / Partner Orientation - Knowledge Management - Strong understanding of logistics business - Knowledge of information technology - Assertiveness - Energizing - Able to work in Matrix Environment - Commercial acumen - Advanced Computer Proficiency - Flexible &amp; Innovative - Tenacious - Energizing - Well-structured, change oriented and results focused Expected years of experience (Minimum) : - 8 years experience in Supply Chain, Logistics, or Distribution ;Experience in project management Of which 5 years in solutions design experiences Expected Educational Qualifications - Bachelor Degree/PG in any fields or higher in Business Administration, Engineer, and Economic

Mumbai

Navi Mumbai

DHL - Solution Design Role - Life Science/Healthcare Sector 

DHL - Solution Design Role - Life Science/Healthcare Sector  ,Job Description for DHL - Solution Design Role - Life Science/Healthcare Sector  in DHL Supply Chain Private Limited in  Mumbai Navi Mumbai for (8-15) years of experience. Apply Now!

Job Description for DHL - Solution Design Role - Life Science/Healthcare Sector  in DHL Supply Chain Private Limited in  Mumbai Navi Mumbai for (8-15) years of experience. Apply Now!