Location (City / Country) : Mumbai

Job Family Solutions Design

Key financial data Career level 4

Role Purpose :

- Design complex and commerically viable solution through consultative approach involving senior leadership

- Lead re engineering of current process /set up to sustain cost competitiveness/value competitiveness

- Lead a team of GSDC solution designer and consultants to effectively deliver GSDC service portfolio

- Part of GSDC Management team to develop new GSDC service portfolio and effectively communicate GSDC mission and vision to its partners

Scope of Role

Budget responsibility [- /year] Expected EBIT of own unit [- /year]

Revenue of own unit [- /year] Size of assets under management [- ]

Geographical Responsibility Global Team size 3 or more team members

Key Tasks, Accountabilities and Responsibilities :

- Lead complex solution design consultatively with senior leaders

- Model current and future complex scenarios with little or no support

- People Management of GSDC Solution Designer, Consultants and Business Analyst

- Train and Develop new joiness/Management trainees in solution design work

- Recruit talented new joinees in GSDC

Key Accountabilities Regional objectives on EBIT/Budget :

- Renewal/New Business won as a result of of solution design activities

- Customer satisfaction survey

- Employee Engagement Survey

Responsibilities Measurement Criteria / KPIs :

- Customer Maintains effective relationship with customers and Cluster Solution Design leads Net Promoter Score (NPS)

- Focus on customer needs and gain their commitment E: NPS > 0, T: NPS >25, M: NPS >50

- Effectively partner with customers(internal/external) to understand the business objectives

- Stakeholder - Regular review and communication of progress against objectives Regular feedback by stakeholder

- Process Peer review of solution design done of GSDC solution designer and effectively provide them required training On time responding to customers timeline

- Encouarge and guide the team to generate and update documents for knowledge management for completed projects Documented Solutions

- Provide guidance to Innovate and improve in working practices faciltating to the development of overall methodology

- Effectively manage relationship with regional solution design,COE and Business development to deliver the solution

People Management :

- Engagement with team to deliver on GSDC mission and vision Employee Engagement Survey

Requirements for the Job

- Divisional Experience Knowledge of warehousing and broader supply chain elements and how each elements is linked with another

- Strong knowledge of logistics business

- Client Management & cross culture adaptation

- People Management

- Functional Experience Experience in Complex Transport Design

- Understanding of modeling and simulation tools like Workwave/Llamasoft/CAST

- Commercially astute

- Strong customer communication skills

- Geographical Experience Ability to work out remotely in cross cultural environment

Education / Qualification / Certification :

Requirements :

- Postgraduate in Supply Chain management/Operation Management from A-Grade Institute/University with graduation in Engineering


Language Level

Language Requirements - Business English - Advanced

Competencies :

Competency Required Level Competency Description

- DP DHL Core Competencies Making Customers More Successful J "- Maintains effective relationships with customers

- Develops / Delivers high quality / innovative products, services or solutions

- Focuses on customer needs and gains their commitment

- Gains management / colleague support to meet customer needs"

Shaping Direction :

- Ensures strategies / plans are aligned and reflect others views

- Develops strategies / plans aligned to broader organizational strategy

- Communicates strategy

Driving High Performance :

- Establishes clear, challenging and achievable objectives

- Coordinates efforts and aligns resources to achieve objectives

- Regularly reviews and communicates progress against objectives and adjusts as needed

- Champions continuous improvement and innovation

- Takes responsibility for own decisions and recognizes the contribution of others"

Developing Others :

- Provides employees, colleagues and business partners with candid and regular feedback

- Provides employees with development opportunities

- Inspires others to develop themselves

- Supports employees with career opportunities

Developing Self :

- Conveys a clear sense of personal goals and values

- Actively seeks feedback to improve performance

- Develops new skills and modifies behaviors based on feedback

- Takes personal responsibility for career and development"

Competency Required Level Competency Description :

Solution Design Excellence

- Defining & Developing Effective Commercial Solutions

- Has the technical skills to create and model scenarios of current and future operational solutions with no or very little supervision

- Displays a pragmatic and commercial approach and is solutions oriented. Capable of seeing the - big picture- and is not focused solely on the technical details"

- Analyzing Information & Developing Processes

- Demonstrates a vision of a range of high level flows based on ambiguous data, own experience and market benchmarks

- Leads designers in the use of appropriate tools, methodologies, and scenarios to deliver winning solutions"

- Building Organization Support

- Ability to build and maintain relationships with senior management and key customer contacts

- Able to fully articulate a solution to all different audiences and is capable of exploring and leveraging alternatives when faced with a roadblock"

- Adopting and Promoting Innovation

- Capable of streamlining work processes, for example eliminating steps that do not add value or rearranging the steps in a process to facilitate workflow

- Demonstrates very strong problem solving skills and can deviate from the standard blueprint to find innovative ways to solve the problem and address the customer need"

Facilitating & Influencing :

- Shapes and guides the process of working together so that goals are met and objectives are accomplished

- Makes an immediate and long lasting positive impression on others. Has presence and comes across with credibility. Shows confidence in self and others"

Next Career Steps :

- Prerequisites and Next Career Steps Constantly coaches and supports the development of the team

- Able to understand and communicate the strategy

- Possible next roles: Role Required Attributes for next role

- Head-GSDC Has a deep understanding of the business, its functional areas and interdependencies and is capable of translating the overall strategy to Solutions Design

- Solution Design team manager in Region Same as GSDC team manager

Sr Manager in Region Same as GSDC Sr. Manager

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