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20/08 Chhaya S
Manager GSDC at DHL Supply Chain

Views:3712 Applications:329 Rec. Actions:Recruiter Actions:108

DHL - Senior Manager - Transportation Solutions (8-12 yrs)

Mumbai Job Code: 733890

Location (City / Country) : Mumbai


Job Family Solutions Design

Key financial data Career level 4

Role Purpose :


- Design complex and commerically viable solution through consultative approach involving senior leadership

- Lead re engineering of current process /set up to sustain cost competitiveness/value competitiveness

- Lead a team of GSDC solution designer and consultants to effectively deliver GSDC service portfolio

- Part of GSDC Management team to develop new GSDC service portfolio and effectively communicate GSDC mission and vision to its partners

Scope of Role

Budget responsibility [- /year] Expected EBIT of own unit [- /year]

Revenue of own unit [- /year] Size of assets under management [- ]

Geographical Responsibility Global Team size 3 or more team members

Key Tasks, Accountabilities and Responsibilities :

- Lead complex solution design consultatively with senior leaders

- Model current and future complex scenarios with little or no support

- People Management of GSDC Solution Designer, Consultants and Business Analyst

- Train and Develop new joiness/Management trainees in solution design work

- Recruit talented new joinees in GSDC

Key Accountabilities Regional objectives on EBIT/Budget :

- Renewal/New Business won as a result of of solution design activities

- Customer satisfaction survey

- Employee Engagement Survey

Responsibilities Measurement Criteria / KPIs :

- Customer Maintains effective relationship with customers and Cluster Solution Design leads Net Promoter Score (NPS)

- Focus on customer needs and gain their commitment E: NPS > 0, T: NPS >25, M: NPS >50

- Effectively partner with customers(internal/external) to understand the business objectives

- Stakeholder - Regular review and communication of progress against objectives Regular feedback by stakeholder

- Process Peer review of solution design done of GSDC solution designer and effectively provide them required training On time responding to customers timeline

- Encouarge and guide the team to generate and update documents for knowledge management for completed projects Documented Solutions

- Provide guidance to Innovate and improve in working practices faciltating to the development of overall methodology

- Effectively manage relationship with regional solution design,COE and Business development to deliver the solution

People Management :


- Engagement with team to deliver on GSDC mission and vision Employee Engagement Survey

Requirements for the Job

- Divisional Experience Knowledge of warehousing and broader supply chain elements and how each elements is linked with another

- Strong knowledge of logistics business

- Client Management & cross culture adaptation

- People Management

- Functional Experience Experience in Complex Transport Design

- Understanding of modeling and simulation tools like Workwave/Llamasoft/CAST

- Commercially astute

- Strong customer communication skills

- Geographical Experience Ability to work out remotely in cross cultural environment

Education / Qualification / Certification :

Requirements :


- Postgraduate in Supply Chain management/Operation Management from A-Grade Institute/University with graduation in Engineering


Language Level

Language Requirements - Business English - Advanced

Competencies :

Competency Required Level Competency Description

- DP DHL Core Competencies Making Customers More Successful J "- Maintains effective relationships with customers

- Develops / Delivers high quality / innovative products, services or solutions

- Focuses on customer needs and gains their commitment

- Gains management / colleague support to meet customer needs"

Shaping Direction :


- Ensures strategies / plans are aligned and reflect others views

- Develops strategies / plans aligned to broader organizational strategy

- Communicates strategy

Driving High Performance :


- Establishes clear, challenging and achievable objectives

- Coordinates efforts and aligns resources to achieve objectives

- Regularly reviews and communicates progress against objectives and adjusts as needed

- Champions continuous improvement and innovation

- Takes responsibility for own decisions and recognizes the contribution of others"

Developing Others :


- Provides employees, colleagues and business partners with candid and regular feedback

- Provides employees with development opportunities

- Inspires others to develop themselves

- Supports employees with career opportunities

Developing Self :


- Conveys a clear sense of personal goals and values

- Actively seeks feedback to improve performance

- Develops new skills and modifies behaviors based on feedback

- Takes personal responsibility for career and development"

Competency Required Level Competency Description :

Solution Design Excellence


- Defining & Developing Effective Commercial Solutions

- Has the technical skills to create and model scenarios of current and future operational solutions with no or very little supervision

- Displays a pragmatic and commercial approach and is solutions oriented. Capable of seeing the - big picture- and is not focused solely on the technical details"

- Analyzing Information & Developing Processes

- Demonstrates a vision of a range of high level flows based on ambiguous data, own experience and market benchmarks

- Leads designers in the use of appropriate tools, methodologies, and scenarios to deliver winning solutions"

- Building Organization Support

- Ability to build and maintain relationships with senior management and key customer contacts

- Able to fully articulate a solution to all different audiences and is capable of exploring and leveraging alternatives when faced with a roadblock"

- Adopting and Promoting Innovation

- Capable of streamlining work processes, for example eliminating steps that do not add value or rearranging the steps in a process to facilitate workflow

- Demonstrates very strong problem solving skills and can deviate from the standard blueprint to find innovative ways to solve the problem and address the customer need"

Facilitating & Influencing :

- Shapes and guides the process of working together so that goals are met and objectives are accomplished

- Makes an immediate and long lasting positive impression on others. Has presence and comes across with credibility. Shows confidence in self and others"

Next Career Steps :

- Prerequisites and Next Career Steps Constantly coaches and supports the development of the team

- Able to understand and communicate the strategy

- Possible next roles: Role Required Attributes for next role

- Head-GSDC Has a deep understanding of the business, its functional areas and interdependencies and is capable of translating the overall strategy to Solutions Design

- Solution Design team manager in Region Same as GSDC team manager

Sr Manager in Region Same as GSDC Sr. Manager

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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