Location (City / Country) : Mumbai
Job Family Solutions Design
Key financial data Career level 4
Role Purpose :
- Design complex and commerically viable solution through consultative approach involving senior leadership
- Lead re engineering of current process /set up to sustain cost competitiveness/value competitiveness
- Lead a team of GSDC solution designer and consultants to effectively deliver GSDC service portfolio
- Part of GSDC Management team to develop new GSDC service portfolio and effectively communicate GSDC mission and vision to its partners
Scope of Role
Budget responsibility [- /year] Expected EBIT of own unit [- /year]
Revenue of own unit [- /year] Size of assets under management [- ]
Geographical Responsibility Global Team size 3 or more team members
Key Tasks, Accountabilities and Responsibilities :
- Lead complex solution design consultatively with senior leaders
- Model current and future complex scenarios with little or no support
- People Management of GSDC Solution Designer, Consultants and Business Analyst
- Train and Develop new joiness/Management trainees in solution design work
- Recruit talented new joinees in GSDC
Key Accountabilities Regional objectives on EBIT/Budget :
- Renewal/New Business won as a result of of solution design activities
- Customer satisfaction survey
- Employee Engagement Survey
Responsibilities Measurement Criteria / KPIs :
- Customer Maintains effective relationship with customers and Cluster Solution Design leads Net Promoter Score (NPS)
- Focus on customer needs and gain their commitment E: NPS > 0, T: NPS >25, M: NPS >50
- Effectively partner with customers(internal/external) to understand the business objectives
- Stakeholder - Regular review and communication of progress against objectives Regular feedback by stakeholder
- Process Peer review of solution design done of GSDC solution designer and effectively provide them required training On time responding to customers timeline
- Encouarge and guide the team to generate and update documents for knowledge management for completed projects Documented Solutions
- Provide guidance to Innovate and improve in working practices faciltating to the development of overall methodology
- Effectively manage relationship with regional solution design,COE and Business development to deliver the solution
People Management :
- Engagement with team to deliver on GSDC mission and vision Employee Engagement Survey
Requirements for the Job
- Divisional Experience Knowledge of warehousing and broader supply chain elements and how each elements is linked with another
- Strong knowledge of logistics business
- Client Management & cross culture adaptation
- People Management
- Functional Experience Experience in Complex Transport Design
- Understanding of modeling and simulation tools like Workwave/Llamasoft/CAST
- Commercially astute
- Strong customer communication skills
- Geographical Experience Ability to work out remotely in cross cultural environment
Education / Qualification / Certification :
Requirements :
- Postgraduate in Supply Chain management/Operation Management from A-Grade Institute/University with graduation in Engineering
Language Level
Language Requirements - Business English - Advanced
Competencies :
Competency Required Level Competency Description
- DP DHL Core Competencies Making Customers More Successful J "- Maintains effective relationships with customers
- Develops / Delivers high quality / innovative products, services or solutions
- Focuses on customer needs and gains their commitment
- Gains management / colleague support to meet customer needs"
Shaping Direction :
- Ensures strategies / plans are aligned and reflect others views
- Develops strategies / plans aligned to broader organizational strategy
- Communicates strategy
Driving High Performance :
- Establishes clear, challenging and achievable objectives
- Coordinates efforts and aligns resources to achieve objectives
- Regularly reviews and communicates progress against objectives and adjusts as needed
- Champions continuous improvement and innovation
- Takes responsibility for own decisions and recognizes the contribution of others"
Developing Others :
- Provides employees, colleagues and business partners with candid and regular feedback
- Provides employees with development opportunities
- Inspires others to develop themselves
- Supports employees with career opportunities
Developing Self :
- Conveys a clear sense of personal goals and values
- Actively seeks feedback to improve performance
- Develops new skills and modifies behaviors based on feedback
- Takes personal responsibility for career and development"
Competency Required Level Competency Description :
Solution Design Excellence
- Defining & Developing Effective Commercial Solutions
- Has the technical skills to create and model scenarios of current and future operational solutions with no or very little supervision
- Displays a pragmatic and commercial approach and is solutions oriented. Capable of seeing the - big picture- and is not focused solely on the technical details"
- Analyzing Information & Developing Processes
- Demonstrates a vision of a range of high level flows based on ambiguous data, own experience and market benchmarks
- Leads designers in the use of appropriate tools, methodologies, and scenarios to deliver winning solutions"
- Building Organization Support
- Ability to build and maintain relationships with senior management and key customer contacts
- Able to fully articulate a solution to all different audiences and is capable of exploring and leveraging alternatives when faced with a roadblock"
- Adopting and Promoting Innovation
- Capable of streamlining work processes, for example eliminating steps that do not add value or rearranging the steps in a process to facilitate workflow
- Demonstrates very strong problem solving skills and can deviate from the standard blueprint to find innovative ways to solve the problem and address the customer need"
Facilitating & Influencing :
- Shapes and guides the process of working together so that goals are met and objectives are accomplished
- Makes an immediate and long lasting positive impression on others. Has presence and comes across with credibility. Shows confidence in self and others"
Next Career Steps :
- Prerequisites and Next Career Steps Constantly coaches and supports the development of the team
- Able to understand and communicate the strategy
- Possible next roles: Role Required Attributes for next role
- Head-GSDC Has a deep understanding of the business, its functional areas and interdependencies and is capable of translating the overall strategy to Solutions Design
- Solution Design team manager in Region Same as GSDC team manager
Sr Manager in Region Same as GSDC Sr. Manager
Didn’t find the job appropriate? Report this Job