DGM - vendor management & disbursement - Autolease
- Team management for 8-10 members for pan india operations at corporate office
- Responsible for vendor management
- Coordinate with customers for providing documentation, repayment schedules, statement of accounts, reminders, balance confirmation certificates
- Coordinate with internal departments to ensure execution of documentation, disbursement, service request etc as per defined policies & process standards.
- Coordinate with Accounts for accounting of all bank transactions and rectifications, vendor code creation, closures, NOC, account reconciliation etc.
- Coordinate with IT for smooth functioning of various applications & resolve system issues
- Attend to customer service request and provide resolution to them
- Escalate concerns with respective department heads and Operations Manager for quick resolution
- Ensure adherence to internal process standards
- Responsible for full and final settlement of customer account
- Maintain records, database etc as part of documentation for future reference and audit purpose
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