DGM - Transition Management - BPO

Roles & Responsibilities :

- Will be acting as a coach and mentor for the clients to ensure smooth migration journey and sales cycle.

- Will manage RFP responses and front end with customers.

- Will engage in discussions with multiple parties in the sales stage.

- Will manage in-bound transition activities on all strategic programs for key customers.

- Will play a vital role in initiating and mobilizing the transition project teams across service delivery, operations and enabling functions.

- Conducting detailed transition planning in accordance with defined service go-live commitments.

- Manage and motivate the transition team for desired levels of performance and deliverable quality

- Internal and external stakeholder management for the project.

Requirements:

- Masters in Business/ Finance or Economics with 8 -10 years of experience into transitions management.

- Experience of managing E2E transitions for global customers across industries (F& A transitions experience preferred)

- Know how of transition methodology and experience of handling complex transitions

- Consultative selling, stakeholder management, team management experience and creative thinking.