Transition Management : Post Contract Phase : - Gain an indepth understanding of Client requirements, expectations (SLAs, performance parameters etc), standards and procedures and help establish exit (gating) criterion for the transition phases. - Setup the transition/project management, track & report, governance of all transitions supported in line with the agreed transition methodology, framework and tools. - Track scope changes and raise relevant CR's. - Understand the contractual requirements from both client and Cognizant perspective. - Help transition lead formulate strategies and plans for setting up a transition environment following a RFP win. - Remind PM towards commercial transition project milestones (if any) and ensure that invoices are raised by the project manager with reference to these dates and/or on completion of deliverables. - Review the outcome of the Transition deliverables to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and client satisfaction. - Establish communication plan & ensure it is followed (both internal & external). - Monitor, evaluate & report risks during each phase of transition. Pre-Contract Phase : - Support RFP/RFIs and client visits. - Work with Project and Technical teams to provide inputs to the Transition Director and assist in formulating Transition strategies and plans. - Plan, monitor and review the Transition activities during solutioning phase. - pre contract due diligence, understand client requirements, arrive at Transition strategies, formulate Transition plans, set up Transition framework and plan for change management. Delivery Support : - Help the transition manager Implement the change management plan. - Work with the delivery team and handhold them to ensure that there is a smooth transition into the steady state. Governance : - Raise relevant CRs as part of the post contract due diligence process. - Drive escalation processes for resource issues, delayed project phases such as nonprogress of KT, missed deadlines and other planning issues. - Responsible for timely resolution of escalated issues and implementing appropriate corrective actions. - Ensure Transition processes in line with the transition methodology (managing risk, governance, quality assurance, issue resolution, reporting). - Ensure Transition is within time and budget and meet the required level of quality. Knowledge Transition : - Plan and facilitate KT sessions during the Acquisition period and report progress to the Client Transition Management team. - Collect inputs to track the effectiveness of KT sessions and take corrective actions as necessary. - Identify technical constrains for niche KTs and use prior KR experiences and knowledge to propose unique staffing solutions. - Conduct and participate in risk audits, propose and implement mitigation plans for KTs that are hostile or that which are inadequate. - Ensure the team adhere to the Transition plan and KT process frameworks. Sales Support : - Work as part of the RFP team for any new or existing account and be responsible for the Transition Plan. People Management : - Supervise and guide Transition Analysts/Members/ Managers, if any. - Provide inputs to the Transition Director to assist him in identifying cross skilling/ training needs. Good To Have Skills : - Account Management Skills

Hyderabad

DGM - Transition - L1 & L2 Tech Support Process 

DGM - Transition - L1 & L2 Tech Support Process  ,Job Description for DGM - Transition - L1 & L2 Tech Support Process  in Credence HR Services in  Hyderabad for (8-17) years of experience. Apply Now!

Job Description for DGM - Transition - L1 & L2 Tech Support Process  in Credence HR Services in  Hyderabad for (8-17) years of experience. Apply Now!