DGM - Operations - Tech Support Process (Diversity Candidates) 1. Manage operations with 200-300 people 2. Responsible for managing daily deliverables per the agreed SLA 3. Responsible for deploying optimal work flow to deliver the desired delivery goals 4. Deploy and review proper Quality Control measures and Tollgates in process 5. Process audit Review, recommend and implement new methods, tools (including automation suggestions) and procedures to achieve/ ensure requisite efficiency goals of operations 6. Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements 7. Present previous month performance of projects/ processes and plans for upcoming month along with vital factors and goals to senior management 8. Responsible for achieving set profitability (gross profit) targets 9. Monitor team s vital factors and goals and suggest solutions/ feedback for improvements 10. Lead and drive process improvement measures to ensure continuous improvement 11. Plan and ensure necessary contingency planning is in place to handle any eventualities 12. Develop &amp; deploy requisite strategies for retention of employees and resource realignment as needed 13. Identify the training needs of individual managers and guide/ coach them 14. Coordinate with peers and other unit managers and provide support/ directions for meeting the operations objectives 15. Engage with clients through daily/ weekly/ monthly calls and ensure their process related queries/ concerns if any are addressed to their satisfaction

Gurgaon/Gurugram

DGM - Operations - Tech Support Process - BPO  

DGM - Operations - Tech Support Process - BPO   ,Job Description for DGM - Operations - Tech Support Process - BPO   in Credence HR Services in  Gurgaon/Gurugram for (8-16) years of experience. Apply Now!

Job Description for DGM - Operations - Tech Support Process - BPO   in Credence HR Services in  Gurgaon/Gurugram for (8-16) years of experience. Apply Now!