DGM - Loyalty Analytics - Retail

To manage the loyalty & analytics program and drive business through initiatives targeted at the loyal base supported by intelligent analytics & insights

To ensure great customer service & feedback resulting in customer delight

Managing complex and mass data & driving conclusions for customer insights

Managing customer lifecycle and customer engagement for reduction in inactivity rate

Using analytical insights and data to plan promotions with a high ROI

To understand the customer & extract valuable insights which would enable the business to plan, sell & move more efficiently

To manage internal customers & partners to affect seamless loyalty operations

To ensure customer delight & satisfaction by providing timely responses & solutions