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20/02 P G Ganesh
Vice President/Partner at Perfect Placer Management Consulting

Views:632 Applications:185 Rec. Actions:Recruiter Actions:23

DGM/GM - Human Resources Operations - BPO (15-20 yrs)

Delhi NCR Job Code: 1223114

DGM/GM (Human Resources Operations - BPO) - US Shift

- Responsible for Compensation Management, HR Policy, Performance Management, Employee Engagement, Employee Relations, Training And Development HRIS PMS Systems Statutory Compliance.

Key Responsibilities:

- Responsible for interacting with all levels of management to understand & translate business requirements into overall people strategy, in addition to managing all facets of Human Resources with regard to talent acquisition.

- Partner with senior stakeholders and hiring managers to determine and anticipate staffing needs and changes.

- To manage cost effective quality hiring across all departments.

- Supervising complete recruitment life cycle for sourcing the best talent from diverse sources after identification of manpower requirements.

- Optimizing the employee salaries on par with other region cum industry base.

- Campus recruitment on - line recruitment, referral recruitment while optimizing the sourcing cost.

- Networking with effective sources institutional heads (B - Schools) for manpower acquisition.

- Ensuring resolution of employee grievances by adopting methods like counselling and establishing works committees.

- Formulating and implementing best HR practices, policies & initiatives aiming at employee welfare and retention.

- Handling the entire performance appraisal process across levels and establishing a framework for substantiating performance appraisal systems linked to reward management.

- Introducing new and innovative ways of appraisal there by offering a 360 - degree view to the organization.

- Identifying training needs across levels through mapping of skills required for particular positions.

- Curating and implementing training and development programs based on both the organization's and the individual's needs as well as developing effective induction programs.

- Preparing and submitting the Annual Personnel Budget for all personnel costs and Headcount to the management.

- Developing HR - MIS to monitor and share any variance between the budgeted and actual salaries headcount.

- Compiling all data needed for the annual salary review, and the annual performance appraisal analysis.

Qualification And Experience:

1. MBA in HR with Proven experience of 15-20 Years as an HR Generalist with BPO Industry. Age less than 45.

2. Proven track record of a people manager, strong on data analysis, strong understanding of policy procedures, ability to think outside the box, Solution centric approach.

3. Understanding of general human resources policies and procedures.

4. Outstanding knowledge of MS Office & HRIS systems.

5. Aptitude in problem-solving.

6. Desire to work as a team with a result driven approach.

7. People Management skills.

8. Coaching, Listening, Analytical skills.

9. Good number orientation.

10. Strong functional skills in HR area of expertise, ability to resolve conflicts and build teams.

11. Excellent transparent communication style.


An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well-defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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