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06/05 Chetna Sharma
Senior HR Consultant at CIEL HR Services

Views:86 Applications:34 Rec. Actions:Recruiter Actions:3

DGM - Customer Management - IT Software (6-10 yrs)

Bangalore Job Code: 1090960

DGM - Customer Management - Bangalore - Software co.


Position - DGM - Customer Management

Location - Bangalore

- Minimum 6 years of experience working in projects/ programs with focus on customer experience/ customer engagement

- MBA graduates from Tier 1 & Tier 2 colleges

- Experience in process design and delivery with proven ability in project execution and communication

- Extremely strong problem structuring and solving skills

- Ability to deal with ambiguity, interpret and map processes to data, multitask, prioritize, and manage time efficiently

- Proficient in MS Office (Outlook, Word, Excel)

- Project Management

- Optimize execution of projects impacting customer relationship management across functions

- Work towards building synergy with other similar/complementing initiatives to ensure consistent customer experience and to minimize partner effort

- Champion change and effectively manage implementation of new ideas or programs aligned with company's strategic goals

- Manage cadence to review progress and impact of all projects impacting customer relationship with co. ecosystem

- Orchestrate program launches for sales & partner teams through appropriate channels (documentation, training, workshop etc.,)

Customer Success :

- Own execution and improvement of customer retention through planned and consistent interventions

- Design relevant training programs to drive delightful customer experience

- Continuously identify opportunities for automation which can significantly impact our ability to manage customers at scale

- Conceptualize and work towards building processes, systems and tools to improve team's ability to acquire & retain more customers

- Continuously identify opportunities for automation which can significantly impact our ability to manage customers at scale

- Conceptualize and work towards building processes, systems, and tools to improve team's ability to acquire & retain more customers

- Interact with internal and external stake holders to gauge the effectiveness of programs launched

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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