Senior Consultant at Xpert Conexions
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DGM - Customer Experience Expert (7-24 yrs)
1. Understanding Customer Cx journey, plans and roadmap. Help articulate the same internally.
2. Conducting a comprehensive Customer Requirement Workshop to document the Requirements / Use Cases to deliver Design, Build, Implementation, Acceptance & support Operations.
3. Solutions can include multiple products/services that are part of portfolio ranging from across the Cx portfolio (Collaboration, Cloud based Contact Center) to optimize the value delivered.
4. Creates delivery cohesion by integrating selected service offer elements.
5. Analyze/construct complex Sales proposals (technical & commercial), creating support documents and collateral needed (business case / Value Realization) to effectively close business deals.