Deutsche Bank - India Head/Director - KYC/Programme & Change Execution

Deutsche Bank is going through a significant transformation of its front-to-back operations including Client Lifecycle Management, marked as one of the banks top 3 transformation agendas. The incumbent will partner with the global and regional leads in the design, planning and execution of this agenda, with the goal of improving the client experience, risk management and efficiency.

The role will report to the Global Head of KYC Transformation and will be a member of the India KYC leadership team. The incumbent will be responsible for the direct management of the local operations transformation team and will have virtual oversight of local operations and technology resources aligned to the F2B program.

Key responsibilities:

- Establish and scale an Operations Transformation team within India. This will include the creation of centers of excellence for process re-engineering, automation, delivery management and data analytics.

- Define and execute target operating model strategies for key operational processes, including system architecture, process controls and location strategy.

- Actively partner with global functional leads in the development and execution of transformation focused on improving client experience, risk management capabilities and driving efficiency

- Responsibility and accountability to deliver global process change. Ensure change management is completed in a controlled and robust manner, with rigorous, automated testing and including appropriate business resiliency, audit, and regulatory standards.

- Senior contact and escalation point in country for transformation portfolio.

- Lead, motivate and manage a team. Responsible for recruitment, training and development, talent management, staff performance reviews and compensation.

- Prepare and manage the departmental budget, including demand / supply rolling forecasts.

Requirements:

- Extensive working experience in the financial services industry and a clear understanding of key front to back processes, controls, and systems.

- Proven track record managing large scale (i.e., cross divisional / multiple geographies), complex and fast-paced transformation programs across the full lifecycle along with previous experience in Agile transformation/ delivery.

- Significant experience in risk management, effectively identifying and assessing risks within a program/project along with developing and implementing sustainable mitigating actions

- Ability to develop team members by identifying strengths and weaknesses, providing suggestions for improvements, and maintaining a constructive and open feedback culture.

- Support knowledge sharing within the team in conducting coaching and trainings and thus drive for high performance.

- Advanced skills in effective stakeholder management along with advanced problem-solving skills and the ability to discuss and face different points of view or disagreements in a constructive manner.

- Excellent verbal and written communication skills in English across all levels along with the ability to quickly adapt communication styles to different audiences.