Deputy Manager - Training

Discipline - Training

Industry - Training Management

Job Description - Job Responsibilities :

- Define goals / KPIs that align with the business goals and strategy, and execute learning initiatives to meet these goals.

- Serve as a learning & development consultant to BU Heads, partner with Engagement managers to understand their learning and development requirements, plan and implement learning solutions that address their needs.

- Implement training plans in the engagements, drive performance and career management initiatives through individual development plans of employees

- Analyze organizational learning needs through assessment of competency gaps, performance metrics, employee surveys and voice of the customer

- Assist in building a learning & development curriculum based on the needs identified, aligned to the competency framework within the organization

- Drive adoption of various learning solutions including classroom, e learning and new age innovative technology driven learning methodologies

- Measure effectiveness and outcome of training solutions, justify ROI on training spends

- Define learning & development metrics and create dashboards for Capability Development and present them in management reviews with actions for improvement

- Develop content and design soft skills training modules focused on defined competencies and the audience requirements

- Facilitate and deliver trainings on diverse leadership and professional skills for mid to senior managers in the organization

- Lead a team of trainers / learning partners to execute Capability Development teams initiatives and meet goals

- Ensure learning & development processes are aligned to the standard operating procedures achieve full compliance in internal and external audits

- Manage new hire, refresher trainings and compliance based behavioral training to new and existing operations employees.

- Coach, counsel, and monitor trainers based on their needs.

- Robust communication & collaboration with the US counterparts and internal departments; Ops, HR, Quality.

- Responsible for ensuring audit guidelines adherence & readiness.

- Creates coaches/ mentors, and provide feedback to them on a regular basis

Qualification - Required Skill Set :

- Total work experience of 6-7 Years, with at least 4-5 years in core Business Process(s) /Product Training

- Excellent communication skills, both written and verbal

- Stakeholder Management for internal and external stakeholders

- Time Management, prioritization and organization

- Adaptability for a rapidly changing environment and requirements

- Mentoring for team members

- Working independently and in a team environment

- Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Outlook

- Six Sigma project experience in training / operations

- Ability to Prepare Training Scorecards, MIS and Dashboards

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