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Director at HR Synergy
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Deputy Manager - Service Excellence - Big4 (5-10 yrs)
Deputy Manager
Department : Service Excellence
Accountabilities :
- Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences
- Deploys consulting best practice, knowledge and techniques when undertaking work
- Performs rapid assessment of the current landscape for clients and is able to provide insights around hypothesis and solutions
- Manage business stakeholders across different levels and build strong relationship
- Program manage multiple projects and initiatives independent
- As a team member, assists in providing smooth delivery of internal project/program outcomes
Required experience:
- Total-experience between 5-12 Years
- 8-12 Years of total experience with strong expertise in project management and change management
- Should have an experience of managing or supporting workstreams/project initiatives in large scale transformation projects.
- Exposure in driving Quality Culture with in the organization , Green Belt / preferably Black Belt being able to mentor people on driving breakthrough improvements
- Preferred experience of working with major global corporations on client facing projects (Ideally currently working in either: Big 4, global management consultancy firm or blue chip organizations like Accenture, IBM - with an appropriate management consulting background )
Education
- B com/M com/ MBA/ICWA
- Lean Six Sigma Black Belt / Green Belt
Competencies/ skills :
- Knowledge of Business Process Re-Engineering, Six sigma concepts of DMAIC, Project Management (and all tools included therein)
- Mentoring & experience in creating, reviewing & closure of projects
- Excellent Training skills in conducting Green Belt & Six Sigma awareness training programs
- Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements
- Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them.
- Strong in data analysis and visualization and getting concurrence from stakeholders on actions (for assigned processes)
- Wok with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity
- Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness
- Be able to conceptualize and develop quality related training modules
Other skills :
- Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.
- Experience of having done BPMS or trained on BPMS (Business Process Management System)
- Self-starter who can work independently, displays initiative and is a problem solver
- Good Facilitator scheduling sessions and meetings
- Usage of Minitab/Microsoft Powerpoint, Excel and Word
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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