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02/09 Ankur Agrawal
Co-Founder at

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Deputy Manager - Process Excellence - BFSI (6-14 yrs)

Mumbai Job Code: 1149228

Overall Job Purpose:

Expected to play a Consulting role where in brings in best practices from the industry and provides solutions/recommendations to the client.

Plays a critical role in the end to end conceptualization and delivery of cross-functional projects in the business. Responsible for developing, in conjunction with the Project Sponsor, a definition of the project. Ensures that the project is delivered on time, to budget and to the required quality standard (within agreed specifications). Ensures that the project is effectively resourced and manages relationships with a wide range of groups (including all project contributors).

The key responsibilities involve the following:

Process Excellence Consultant:

- Define problem statement, design & improve processes and value streams using recognized methodologies such as Lean Enterprise and /or Six Sigma

- Develop solution for the opportunity areas and work collaboratively with the internal / external teams

- Work closely with the project team /work as a change consultant

- Preparing and defining the project scope of work, financial plan, its goals and deliverables

- Assigning responsibilities

- Identifying the resources' requirement

- Managing all aspects of the project business plan and budget

- Leading the operational, financial and technological aspects of projects based on timelines and work plans

- Coordinating directly and indirectly with project staff to ensure successful completion of the project

- Directing, supervising, supporting and coordinating the project team members/staff

- Tracking project deliveries using project management tools

- Managing project deliverables in line with the project plan

- Recording and managing project issues and escalating where necessary

- Resolving cross-functional issues at project level

- Managing project scope and change control and escalating issues where necessary

- Communicating intensively with stakeholders and vendors to establish cordial/effective working relationships

- Ensure all required statutory and regulatory conditions are being met

- Proactively manage foreseen project risk, mitigating as necessary

- Manage changes to the project without unduly affecting the stated objectives and benefits

- Reporting on project progress and communicating relevant information to the Executive Committee, including the project board

- Coordinating the lesson learned process

- Options assessment

- Benchmarking and providing recommendations to the client

- People management

Asset Creation and management:

- Maintaining a central repository of all project related documentation

- Prepare case studies and lessons learnt on successful completion of the project

Business Development:

- Identify new project opportunities within the business area, and proactively pitch for more work for Knowledge services as a whole

General Responsibilities (including people development):

- Share best practices with the Knowledge Services team, and conduct knowledge sharing sessions

- Train and mentor new joinees, or up-skill tenured team members

- To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise.

Compliance - To understand and adhere to the company's Code of Conduct and, where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements.


- Graduate in any discipline / MBA+

- Minimum 6+ years' experience in Project management with experience of involvement in medium / high impact projects

- PMP / PRINCE2 Agile certification


- Experience on projects in financial services industry is desirable

- Certified on Process Improvement concepts such as Lean & Six Sigma desirable


- Knowledge of project management lifecycle methodology

- Knowledge of MS Project

- Excellent MS Excel, PowerPoint and Word skills

- Investment domain knowledge


- Ability to understand business issues, and understand the business impact of proposed solutions

- Ability to present problems and solutions clearly and concisely both in writing and verbally

- Capable of blue sky thinking - innovative, creative and thinking out of the box

- Ability to demonstrate excellent listening and comprehension skills to formulate appropriate options

- Effective Probing skills and interviewing skills

- Excellent Stakeholder Management skills

- Excellent interpersonal skills


- Ability to cope with ambiguity & work in an unstructured environment

- Ability to work across different geographies & cultures seamlessly

- Ability to work in high pressure environments without impacting quality of delivery

- Willingness to travel internationally on medium to long term assignments

Women-friendly workplace:

Maternity and Paternity Benefits

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