Our client is a well known BPM Multinational. We are looking for a Deputy Manager level candidate with at least 4 yrs of experience in Organisation development role from BPO industry. We would prefer someone with contact centre experience MUST-HAVES: - Top 3 Mandatory Skills: Excellent communication, Behavioral Training, Facilitation Skills.Joining time / Notice Period: Should be comfortable with night shifts. Education/qualification: Any Graduate/ Post Graduate Full time. CANDIDATE PROFILE &amp; CRITICAL EXPOSURE / EXPERIENCE DEEMED ESSENTIAL - Knowledge of Adult Learning principles - Expertise in TNA processes - Knowledgeable in various Learning Practices practiced within the industry - Knowledge in Leadership &amp; Behavioural Concepts - Basic understanding of Content Development. - Strong background in Customer Service industry (call centre preferred) - Ability to manage deadlines, manages people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems. - Excellent Team Manager - Good judgment and the ability to express thoughts clearly and simply. JOB - ROLE &amp; RESPONSIBILITIES : A. Customer-related: - Help improve and build the Organization Development &amp; Performance Management culture and vision in the process. - Develop/implement training programs for BPM/Contact Centre personnel within the Process. - Serve as an effective business partner to the OD &amp;PM Team, supporting the development, implementation and delivery of Learning Solutions. - Manage level1 and 2 training programs and the learning experience for learners for the process. - Support development programs. - Design learning strategies to fill needs as identified through analysis and in partnership with Operations and the Process Leadership Team. B. People related: - Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching. - Conduct Level 1 and 2 training sessions. C. Process related: - Develop evaluation and validation instruments to collect and interpret data, assessing operation training needs and training program effectiveness. - Identify skill and knowledge requirements for Processes through TNIs - Ensure that feedback programs provide Agents/Advisors with guidance to rectify problems. - Establish contacts to gain knowledge and provide support in the development of training material when needed and appropriate. - Actively pursue self-improvement opportunities.

Bangalore

Deputy Manager - Organisation Development - BPO/ITeS 

Deputy Manager - Organisation Development - BPO/ITeS  ,Job Description for Deputy Manager - Organisation Development - BPO/ITeS  in Human Frames in  Bangalore for (4-8) years of experience. Apply Now!

Job Description for Deputy Manager - Organisation Development - BPO/ITeS  in Human Frames in  Bangalore for (4-8) years of experience. Apply Now!