Primary Responsibilities:
- Co-ordination with the bankers, internal teams
- Ensuring timely payment of statutory payments for all clients
- Daily planning of payments, volume management
- Staffing
- Adherence to timelines, TAT
- Ensuring proper client setup
- Regular updation of database
- Password maintenance
- Client wise process manual
- Leading a team of 4-5 people, daily planning of deliverables, monitoring
- Team development, motivation, retention
Core Competencies:
- Commercial Awareness: Able to understand the key business issues that affect profitability and growth of an enterprise and takes appropriate action to maximise success.
- Customer Service: Exceeding customer expectations by displaying a total commitment to identifying and providing solutions of the highest possible standards aimed at addressing customer needs.
- Diversity: Treats all individuals with respect, responds sensitively to differences and encourages others to do likewise.
- Independence: Actions based on own convictions rather than on a desire to please others. Is prepared to challenge others and has the courage to stand up for what they believe to be right.
- Interpersonal Sensitivity: Awareness of other people and environment and own impact on these. Actions indicate a consideration for the feelings and needs of others, (but not to be confused with - sympathy- ).
- Leading People: Motivates, enables and inspires others to succeed, utilising appropriate styles. Has a clear vision of what is required and acts as a positive role model.
- Openness to Change: Proactively supports change and effectively adapts his/her approach to suit changing circumstances or requirements.
- Organisational Collaboration: Capacity to perceive the impact and implications of decisions and activities on other parts of the organisation. Actions taken are focused on the organisation. Working with others towards a common purpose.
- People Development: Developing the skills and competencies of subordinates through training and development activities related to current and future jobs.
- Strategic Perspective: Takes account of a wide range of longer-term issues, opportunities and contingencies. Identifies the means.
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