Deputy Manager - Human Resources - Retail

About the Organization :

World's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages visa and passport issuance-related administrative and non-judgmental tasks for its client governments.Operates in 122 countries, across five continents .

Areas of Responsibility & brief description :

Responsibility Level :

- Manage day to day operations of the HR functions and duties

Recruitment & Selection :

- Understanding the Manpower requisitions from the concerned departments

- Sourcing for suitable candidates based on required competencies and skill sets within the defined Turn Around time

- Screening candidates and organizing interviews

- Liaising with candidates regarding interviews, selection, criteria, salary expectations, etc.

Induction and On-boarding :

- Responsible for completion of Joining formalities for new candidates

- Ensuring documentation and Background Verification is completed as per defined protocol and timelines

- Timely updation of the Employee Database

- Co-ordination with the Learning & Development Team ensuring that all employees undergo Induction

- Ensuring all IT, Corporate Security, Administration, Payroll, and Finance activities for new joinees are completed smoothly

Employee Engagement :

Partnering Governments. Providing Solutions. :

- Execute HR Connect initiatives to ensure constant interactions with employees and their respective superiors

- Assist in the implementation of Employee Engagement programs in the zone and monitor effectiveness of these initiatives.

Employee Life Cycle Management :

- Act as a SPOC for all employee queries with respect to HR related activities and initiatives

- Provide assistance to employees regarding their Performance Management Systems, Leave Management, Learning &Development activities, etc.

- Explain Company policies to employees, if required

- Liaise with HR Support team to ensure Payroll Management,

Compensation and Benefits, etc. are managed efficiently :

- Intervene in cases of conflict of interest between employees and if it escalates, report to superiors immediately

- Responsible for the Exit Formalities of employees in a smooth and efficient manner

- Conduct exit interviews and document feedback

Compliance & Audit :

- Ensure adherence to all applicable policies, procedures/ regulations and statutory requirements in respect of VACs / business operating in the zone

- Ensure compliance to the all HR Guidelines / standards set for the employees.

- Ensure adherence to laid down processes to obtain good/acceptable audit rating, as and when assessed

- Ensure judicious use of natural resources

- Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Indicative KRA- s/Budgetary and Revenue Responsibilities :

- Talent Acquisition within defined TAT

- Internal Customer Satisfaction ( ESAT Scores)

- Employee engagement

- Employee Life Cycle Management

- Attrition control

Key Interactions within and outside of organization

External Internal :

- Vendors Connected with HR Function(Recruitment, Background verifications, Payroll, HR SSC etc.)

- Employees (across levels)

- HR Auditors & firms 2. HR Service Partner

- Stakeholders

- Requires Travelling Locally

Desired Candidate : Having exposure into managing Multiple Outlets / Branches / Centres .