Discipline - Claims

Industry - Claim Business Process

Job Description -

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

Planning, developing and managing the quality and productivity of Production- teams

Coordinating site wide issues with the SDM/ SDL/Site Director

Aligning with key business partners to serve customers

Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability

Working with business partners to identify ways to improve business processes-

Assisting in building, reviewing and adhering to the annual business plan

Controlling expenses and increasing profitability via productivity and quality gains

Working with the Supervisors and teams to ensure performance commitments are met and ensure teams are meeting production and quality metrics

Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals

Reviewing- work results of the team and their pattern of handling claims queues and adjustments

Producing annual business plans including operating budgets

Negotiating solutions, resolving conflicts and anticipating/handling critical situations

Developing, - motivating and retaining employees and challenging the- team to set ambitious goals-

Providing regular performance feedback and giving- frequent formal and informal coaching sessions-

Required Qualifications:

6-10 years of experience in Non-Voice BPO industry

Minimum of 3-5 years of experience in Team Handling (Min Span of 40+ people with 2-3 AMs/ TL- s reporting mandatory)

Exposure to all the facets of Operation Management

Strong Exposure to People Management, Performance Management and Client Management

Six Sigma Knowledge/Certified/Trained

Well averse with Process metrics and Process Reengineering

Excellent Interpersonal skills

Strong Proficiency in MS Office

Sound Reporting/ MIS Skills

Open to Night Shifts

Preferred Qualifications:

Transition Experience

Formerly worked from a US Healthcare industry

Work Environment:

Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse

Office environment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world- s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life- s best work.(sm)

Job Keywords: Deputy Manager, Manager Operation, Deputy Manager Operation, Assistant Manager, Team Manager, Non-Voice, BPO, Business Process Outsourcing, Contact Center, Call Center, Six Sigma, People Management, Performance Management, Client Management, Process Reengineering, Hyderabad, Telangana

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