Deputy General Manager - US Healthcare Operations - Payer Domain - BPO

A leading BPO with 40000 employees across the globe is looking out for following role in their team

Primary responsibilities :

- Lead Operations for the assigned project

- Understand all binding laws and regulations related to the project.

- Developing in-depth knowledge base among the team members relating to domain and process.

- Should manage the P&L for the process.

- Team Management and reviews

- Ensure project meets all the required Quality parameters - internal and external

- Implement efficiency improvement projects by deploying lean sigma methodology

- Participation in conference calls on subject matters whenever necessary.

- Monitoring and assisting the quality of the work done by the team.

- Co-coordinating with the client on process related issues and updates.

- Identifying, recommending and implementing ways to increase the quality of operating teams, with productivity as a bonding CTQ.

- Client co-ordination on overall process progress and monitoring of issues.

Desired Experience

- 12+ years of hard core BPO US Healthcare operations experience.

- Experience in handling the end to end operation - P&L, SLA, Client Management.

- Payer line of business experience is a must.

- Exposure/Experience in RPA highly desirable