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24/11 Rasika Shirodkar
Consultant at Enigma Executive Search

Views:620 Applications:177 Rec. Actions:Recruiter Actions:69

Deputy General Manager - Transitions - BPO (13-24 yrs)

Delhi NCR/Hyderabad Job Code: 866919

Job Details

Plans, monitors & reviews the activities during the solution phase. Lead the high touch and medium-touch transitions independently while supporting the RFP creation, ensuring the adherence to the plan and post-contractual due diligence for a set of applications in a large account or a smaller single account WITH the objective of managing new Service transitions to from clients or existing vendors by adhering to the transition process and framework laid out.

Areas of Responsibilities:

- Transition Management:- Post-Contract Phase - Setup the transition/project management, track & report, governance of all transitions supported in line with the agreed transition methodology, framework and tools

- Pre-Contract Phase - Support RFP/RFIs and client visits

- Delivery Support :- Work with the delivery team and handhold them to ensure that there is a smooth transition into the steady state

- Governance :- Drive escalation processes for resource issues, delayed project phases such as non-progress of KT, missed deadlines and other planning issues

- Knowledge Transition :- Plan and facilitate KT sessions during the Acquisition period and report progress to the Client Transition Management team

- Sales Support:- Work as part of the RFP team for any new or existing account and be responsible for the Transition Plan

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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