DGM - Service Operations - Consumer durable A household name in the consumer durable industry is looking for DGM - Service Operations Preferred Qualification : BE + MBA Industry : Durables Candidates within CTC range of Rs.25/30 lakhs need only apply Reporting Structure: Position reports to National Head Service - Operations Base Location: Mumbai Service Operations 1. Network Management. 2. Monitoring & follow up with Zonal Service Heads in maintaining the set SLAs linked to complete service delivery standards and execution. 3. SAP will be the primary source of information to extract & work upon. 4. Evolve new systems and procedures to maximize productivity and deliver quality and timely service effectively through consumer-focused service activities. 5. Bring about customer satisfaction and become a solution rather than a service provider. KRAs Work closely with the National Head - Service Operations to augment consumer sales to achieve service leadership & increase customer satisfaction. Set measurable, time-bound business objectives and review progress. Network Management - Continuously look at ways to build up the service infrastructure of the service function to ensure proactive customer service leading to enhanced customer satisfaction. - Formulate training plans and be the central resource for coordinating training to service personnel. - Ensure and keep field personnel updated on new product and other information to help them in being equipped to answer customer queries. - Tracking control of "free of cost" replacements by monitoring ongoing consumption patterns. Develop system of Service Audits and ensure that audits are carried out periodically. Competitive Analysis: - Explore comprehensive analysis of competitor's core competencies, activities and current and potential positions in the marketplace with reference to Service/CRM and communicate the same appropriately. Leveraging Best Service & CRM Practices: - Conduct development talent in the region by providing opportunities for growth, exposure, and coaching for shouldering responsibilities in the future. Audit calls Technician Hiring - Work very closely with the leaders & HR to keep adding Service Technicians to manage service levels. CRM - Be the SPOC for collaborating between field & CRM team for successful implementation of all CRM initiates

Mumbai

Deputy General Manager - Service Operations  - Consumer Durable 

Deputy General Manager - Service Operations  - Consumer Durable  ,Job Description for Deputy General Manager - Service Operations  - Consumer Durable  in Xperia Executive Search LLP in  Mumbai for (10-18) years of experience. Apply Now!

Job Description for Deputy General Manager - Service Operations  - Consumer Durable  in Xperia Executive Search LLP in  Mumbai for (10-18) years of experience. Apply Now!