Deputy General Manager - Sales & Marketing - Telecom

Deputy General manager -DGM

we have urgent opening MNC telecom company

Function : Operations

Reporting to : National Ops Head

Job Level : DGM

Qualification : PGDBM/MBA

- 8-10 years of work experience in Sales or Marketing or Service in a leadership role from Media / Consumer Electronic / Telecom or related industry

Location : Bihar, Jharkhand

Key Deliverables :

- Building channel productivity

- Managing customer relationships to minimize churn across customers in different product segments. Increasing customer acquisition, tag utilization, and acquisition rental revenues

- Increasing net additions for DTH Business

- Creating opportunities for sales of all products

- Ensure that the processes are geared to meet CSAT scores to enhance customer experience during installation and service recovery

- Analyze partner performance across the circle & implement strategies to ensure performance against set targets

- Manage growth through resource planning, maximizing automation and self-care usage

- Effectively manage a team of TMs to drive productivity

- Optimize resource deployment across geographies

- Provide market/business insights across departments on the basis of periodic audits

- Manage 60-80 partners and bring in uniformity of experience for the end customer

- Inventory Management - Maintaining stock levels of various component

Skills Required :

- Ability to collaborate and work with large & cross functional teams

- Ability to ensure excellence in execution of sales and service strategy

- Enterprising and Entrepreneurial skills

- General management skills

- Analytical and problems solving skills

- Cost sensitivity in driving net adds

- Business Growth & Result orientation

- Collaboration/Stakeholder management

- Consulting and Facilitation skills to manage strategic and local partners

- Customer Obsession

- Comfort with ambiguity

Work Experience : 8-15 years of work experience in Sales or Marketing or Service in a leadership role from Media / Consumer Electronic / Telecom or related industry