Deputy General Manager - Process Excellence - Healthcare Domain - Black Belt - KPO/BPO

DGM Process Excellence

Healthcare domain Mandatory

Shifts: US (till 2 am)

Job Description:

- Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO

- Manage relationships with the client stakeholder(s)

- Continually work with client stakeholder to discuss engagement progress, solicit feedback and explore scope for further opportunities

- Oversee project execution on multiple projects and take action in case of slippages

- People management - supervise project team

- Manage client expectations on overall project delivery

- Review the approach defined for the project and provide inputs

- Review the project plan

- Review project progress on a regular basis

- Review key deliverables before they are presented to the client

- Both formal and informal coaching of team(s) - both client and internal

- Lead proposal creation including effort estimates for project work

- Lead pre-sales and post-sales support

- Lead development of domain collaterals

- Industry Research

- Gain considerable expertise in the industry domain across various process types

- Proactively increase skills via training

- Lead team-level initiatives

Profile of Desired Candidate:

- Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology

- Must have experience in BFS domain & reputed KPO is preferred.

- Must have 10 years of work experience with minimum 4-5 years of relevant experience

- Must have excellent analytical, presentation & communication skill

- Should be a self-starter

- Exposure to working onshore or with onshore clients is desirable

- Experience in training delivery (Green Belt/Black Belt/Lean training)

- Expertise in multiple types of reengineering assignments and environments

- Ability to independently develop solutions for complex business functionality

- Knowledge of current industry trends

- Basic ability to provide sales support, including proposal, RFP support or SOW creation

- Advanced leadership skills and project management of medium to large teams

- Excellent client management skills

Experience: Certification 10-12 Years

Black Belt Certified (Mandatory)

Industry Type - BPO / Call Centre / ITES

Education UG - Any Graduate - Any Specialization

PG - Any Postgraduate

DOCTORATE - Doctorate Not Required