Manager Client Relations - Leadership Hiring at Enigma Human Capital
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Deputy General Manager - Process Excellence - Healthcare Domain - Black Belt - KPO/BPO (10-15 yrs)
DGM Process Excellence
Healthcare domain Mandatory
Shifts: US (till 2 am)
Job Description:
- Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO
- Manage relationships with the client stakeholder(s)
- Continually work with client stakeholder to discuss engagement progress, solicit feedback and explore scope for further opportunities
- Oversee project execution on multiple projects and take action in case of slippages
- People management - supervise project team
- Manage client expectations on overall project delivery
- Review the approach defined for the project and provide inputs
- Review the project plan
- Review project progress on a regular basis
- Review key deliverables before they are presented to the client
- Both formal and informal coaching of team(s) - both client and internal
- Lead proposal creation including effort estimates for project work
- Lead pre-sales and post-sales support
- Lead development of domain collaterals
- Industry Research
- Gain considerable expertise in the industry domain across various process types
- Proactively increase skills via training
- Lead team-level initiatives
Profile of Desired Candidate:
- Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
- Must have experience in BFS domain & reputed KPO is preferred.
- Must have 10 years of work experience with minimum 4-5 years of relevant experience
- Must have excellent analytical, presentation & communication skill
- Should be a self-starter
- Exposure to working onshore or with onshore clients is desirable
- Experience in training delivery (Green Belt/Black Belt/Lean training)
- Expertise in multiple types of reengineering assignments and environments
- Ability to independently develop solutions for complex business functionality
- Knowledge of current industry trends
- Basic ability to provide sales support, including proposal, RFP support or SOW creation
- Advanced leadership skills and project management of medium to large teams
- Excellent client management skills
Experience: Certification 10-12 Years
Black Belt Certified (Mandatory)
Industry Type - BPO / Call Centre / ITES
Education UG - Any Graduate - Any Specialization
PG - Any Postgraduate
DOCTORATE - Doctorate Not Required
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