Skill : Brokerage.

Level : DGM

Exp : 13+ Years

 Shift : Should be flexible for Night shifts

Location : Pune

Responsibilities & Tasks Include:

- Leads and manages the assigned team and takes complete ownership for strategic initiatives to move the processing of these invoices into a cloud based platform

- Engage with desk heads and COOs for adhoc reporting requirements and help deliver them in an accurate and timely manner

- Take responsibility for the quality of service for the client.

- Perform and/or monitor quality and internal controls for team deliverables.

- Plan and manage the daily processes and service delivery deadlines, through the effective utilization of resources

- Review Bank standard operating procedures and controls, and evaluate the continuing effectiveness of these. Ensure documentation exists for any broker-specific procedures.

- Ensure contingency plans exist for the work of the team. Where necessary, contribute to the business continuity plans and tests.

- Participate in the development, testing and implementation of manual invoicing to a platform .

- Assist with planning and management of all relevant project work.

- Lead and motivate your direct and indirect reports.

- Set and maintain standards of personal and professional performance/behaviour; ensuring staff accountability and adherence to company policies and procedures.

- Assist with recruitment of new staff

- Drive the implementation and adoption of new technology

- Support the optimization of the operating model and capacity creation

- Maintain managerial oversight of all operations within your team

Management of Client Delivery

- Take responsibility for the quality and timeliness of client service & contracted deliverables to assigned client(s).

- Where client initiatives involve the need to amend the current process, ensure full understanding of current vs. future state and potential gaps/business impacts that may require project support.

- Identify issues and problems with client delivery and carry out necessary corrective action, keeping Senior Ops Management team and Client Relationship Manager informed of issues.

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