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Managing Director at T3Cogno Private Limited
Views:695 Applications:106 Rec. Actions:Recruiter Actions:44
Deputy General Manager - Operations - BPO (12-15 yrs)
Role :
- Accountable for the effective management of daily operations and delivery.
- Manage large groups of associates, Supervisors and managers and oversee operational activities to ensure customer service and quality expectations are met as per the KPIs
- Primary contact for coding questions relating to Client services and Operations. Will be required to work closely with the transition management office during POCs
- Review reports/ dashboard and investigate errors
- Understands quality matrices and work towards continuous process improvement
- Responsible for managing performance of team members. Drive performance evaluations across the span.
Requirement:
- Minimum 12-15 years experience in RCM Process
- Should manage multiple tasks and create solutions from available information.
- Should possess good understanding of RCM practice and continuous improvement of delivery and quality
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