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25/11 Soujanya Prakash
Managing Director at T3Cogno Private Limited

Views:695 Applications:106 Rec. Actions:Recruiter Actions:44

Deputy General Manager - Operations - BPO (12-15 yrs)

Bangalore Job Code: 1185322

Role :

- Accountable for the effective management of daily operations and delivery.

- Manage large groups of associates, Supervisors and managers and oversee operational activities to ensure customer service and quality expectations are met as per the KPIs

- Primary contact for coding questions relating to Client services and Operations. Will be required to work closely with the transition management office during POCs

- Review reports/ dashboard and investigate errors

- Understands quality matrices and work towards continuous process improvement

- Responsible for managing performance of team members. Drive performance evaluations across the span.

Requirement:

- Minimum 12-15 years experience in RCM Process

- Should manage multiple tasks and create solutions from available information.

- Should possess good understanding of RCM practice and continuous improvement of delivery and quality

Women-friendly workplace:

Maternity and Paternity Benefits

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