Operation service and sales (DGM)

Function : Operations

Reporting to : National Ops Head

Job Level : DGM

Location : Delhi (NCR), GUJRAT, KERELA

Purpose of the Job :

In this role, you will advise and assist our Business Managers and other relevant stakeholders in jointly developing and implementing sales, service and marketing related plans and campaigns. You will also conceptualize, develop and implement collaborative initiatives, regional products/services/platforms in order to significantly enhance the business performance

Key Deliverables :

- Building channel productivity

- Managing customer relationships to minimize churn across customers in different product segments. Increasing customer acquisition, tag utilization, and acquisition rental revenues

- Increasing net additions for DTH Business

- Creating opportunities for sales of all products

- Ensure that the processes are geared to meet CSAT scores to enhance customer experience during installation and service recovery

- Analyze partner performance across the circle & implement strategies to ensure performance against set targets

- Manage growth through resource planning, maximizing automation and self-care usage

- Effectively manage a team of TMs to drive productivity

- Optimize resource deployment across geographies

- Provide market/business insights across departments on the basis of periodic audits

- Manage 60-80 partners and bring in uniformity of experience for the end customer

- Inventory Management - Maintaining stock levels of various component

Skills Required :

- Ability to collaborate and work with large & cross functional teams

- Ability to ensure excellence in execution of sales and service strategy

- Enterprising and Entrepreneurial skills

- General management skills

- Analytical and problems solving skills

- Cost sensitivity in driving net adds

- Business Growth & Result orientation

- Collaboration/Stakeholder management

- Consulting and Facilitation skills to manage strategic and local partners

- Customer Obsession

- Comfort with ambiguity

Educational Qualifications : MBA from a Tier 1 institute (Preferred)

Work Experience : 8-10 years of work experience in Sales or Marketing or Service in a leadership role from Media / Consumer Electronic / Telco or related industry

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