Deputy General Manager - Contact Center - Non Voice - The purpose of this position is to design, develop and manage the Non-Voice Operations Centre strategy, processes and infrastructure for Web Chat, Social Media, SMS, Email, Self Care and Video Chat. - Will lead a multi- functional team to deliver exceptional customer service and embed the Non-Voice Customer Service Centre strategy. 1. Operational Delivery 2. Commercial and Financial Management 3. Stakeholder Management 4. People Management 5. Training and Development - Leads, inspires and motivates a multi-functional team to deliver world class customer service - Develops and embeds the Non-Voice Customer Services Centre strategy, processes and infrastructure - Ensures alignment between broader Customer Service Division (CSD) expectations, customer and employee needs, and operational quality and performance criteria - Implements best practice standards and solutions - Develops, tests and implements continuous improvement activities to increase non-voice contact to meet / exceed best in class non-voice contact benchmarks - Owns and develops the stratgey to direct voice customers to chat - Use external industry knowledge and competitor benchmarking to ensure the business continues to be a leader in the market Amit 9810900610

Mumbai

Deputy General Manager - Non Voice Operations - Contact Center 

Deputy General Manager - Non Voice Operations - Contact Center  ,Job Description for Deputy General Manager - Non Voice Operations - Contact Center  in Confidential in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Deputy General Manager - Non Voice Operations - Contact Center  in Confidential in  Mumbai for (10-15) years of experience. Apply Now!