Client is a well known Outsourcing brand &amp; is rated among "Best Employers to work for " For its team in Mumbai ; it requires: Deputy General Manager - Mortgage Operations Role specs: - Manage 350+ large team &amp; able achievement of revenue goals within adequate costs and manage client relationships. - Achievement of Budgeted targets on Revenue - Ensures SLAs for the process are met as agreed upon with the client - Reviews and analyzes performance reports against targets on a regular basis with Managers and with client to investigate causes for performance deviations, and reward good performances. - Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures . - Analyse MIS data and identifies deficiencies (tools, metrics and reports) and recommends solutions. - Monitors compliance adherence. - Understands client's processes and suggest modes of value addition - Participates in client / internal review calls and handles escalations - Drives quality initiatives such as Six Sigma/ COPC to ensure continuous improvement - Provides support to sales and business development team in providing process understanding. Candidate specs: - Must have proven expertise in UK/US Mortgage process with a Outsourcing brand, - Must have demonstrated large team handling skills.

Mumbai

Deputy General Manager - Mortgage Operations - BPO 

Deputy General Manager - Mortgage Operations - BPO  ,Job Description for Deputy General Manager - Mortgage Operations - BPO  in Career Inflections in  Mumbai for (9-15) years of experience. Apply Now!

Job Description for Deputy General Manager - Mortgage Operations - BPO  in Career Inflections in  Mumbai for (9-15) years of experience. Apply Now!