Deputy General Manager - Digital Transformation - Internet/Online

- Identify key Omni channel metrics to be improved for providing customers with a seamless shopping experience.

- Review customer journeys and our internal processes to identify opportunities and create improvement projects to impact those metrics

- Scan technology and business model innovations in the market, to drive trials and speed of adoption of relevant solutions.

- Build the NPS infrastructure, processes, reporting and governance for omni-channel customers

- Drive development of integrated GTM processes spanning buying, merchandising, season launch and promotions