Deputy General Manager - Digital Sales - BFSI/Healthcare

Title: DGM- Digital Sales

Grade: M1B/M1

Work Location: New Delhi

Employment Type: Full Time

Reports To: VP - Business Development

Job Responsibility :

- Responsible for an acquisition of new customers PAN India through Digital telesales model.

- Drive monthly sales target for the business vertical, attain desired lead conversion rate & team productivity level.

- Lead & manage the team of Digitals Sales associates at Pan India level & drive performance.

- Formulate the acquisition strategy for digital telesales channel/s and achieve vertical growth numbers as per company's business goals.

- Identify opportunities to upsell/cross-sell to existing customers.

- Nurture the sales opportunities in coordination with Marketing Team. Execute campaigns/programs to leverage these opportunities.

- Partner with Marketing, Product & other teams to explore the potential of new sources of acquisitions and suggest actions.

- Understanding of the market and general market intelligence by keeping track of offerings from competitors and their market movements.

- Ensure all compliance & regulatory guidelines are adhered to.

- Responsible to maintain expected sales quality standards and policies and procedures adherence to the organization.

- Responsible for talent management & growth of the team.

- Present reports & dashboard for the management & other stakeholders.

Experience :

- 10-14 years of experience in telesales/BPO business, minimum 3 years in Digital Telesales preferably in Banking, Insurance, Healthcare & Ecommerce verticals.

- Should possess expertise in formulating & executing strategies for new acquisitions & cross-sell programs

- Ability to optimize cost/productivity metrics across these acquisitions.

- Good interpersonal & diagnostic skills

- History and proven track record of achieving and exceeding targets.

Educational/ Professional Qualifications:

- Post Graduate preferably (not essential) in Business Administration with specialization in Marketing

- Proven experience in the industry delivering revenue and profit in highly competitive markets.

- Strong Sales expertise and Industry knowledge with operational understanding of the key business activities and processes of BPO Services