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12/09 NIzam

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Deputy General Manager - Customer Operations (1-15 yrs)

Karnataka/Cuttack/Bhubaneshwar/Guwahati/Bangalore/Mysore/Dibrugarh,Assam,Mangalore,Orissa,Odisha,Pur Job Code: 1313455

Designation: Deputy General Manager - Customer Operations

Location: Onsite

Type: Full Time

Experience Required: 1+ Years

Roles and Responsibilities -

- Establish effective processes and procedures to optimize B2B business performance.

- Ensure compliance with contractual obligations by balancing demand and supply, and timely energy wheeling to customers.

- Act as the primary point of contact for customers, resolving discrepancies and issues promptly.

- Ensure timely payment and adherence to payment security requirements as per contractual agreements.

- Analyze consumption data to identify patterns for recurring business and value-added services.

- Monitor and stay up-to-date with relevant regulatory changes, providing updates to internal stakeholders.

- Define and monitor departmental performance metrics, generating periodic reports for management and meeting internal and external reporting needs.

- Proactively manage credit exposure and minimize settlement risks for the company.

- Collaborate with various departments such as Asset Management, Business Development, Project Development, Project Execution, Regulatory, Legal, Secretarial, Banking, Finance and Accounts, and State Teams.

- Conduct follow-ups with clients to address concerns and maintain strong customer relationships. Incorporate feedback from client satisfaction sessions and ensure customer satisfaction.

- Recognize potential upsell and cross-sell prospects among current clients and secure successful deal closures with the assistance of relevant stakeholders.

- Participate in seminars and workshops as a speaker or participant to influence and create awareness among customers and external stakeholders.

- Develop and implement creative and innovative strategic pitch packs and marketing plans.

- Supervise the team's advancement towards meeting revenue objectives, offering guidance and mentorship to ensure successful target attainment.

Women-friendly workplace:

Maternity and Paternity Benefits

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