Deputy General Manager - BPO Operations - Domestic Process

Deputy General Manager - Operations - BPO Operations)-German MNC-Gurgaon-Domestic Process

Job Description :

- Drive excellence in operational delivery and implement standard operating procedures.

- Continually drive and improve efficiency metrics like manpower utilization, real estate thereby reducing cost of operations.

- Build strong partnership with customers to ensure operational cohesion and effective foundation for future growth.

- Service Delivery Management, People Management, Stakeholder Management, Performance Management, Transition Management, Vendor Creation and Maintenance, Spend Analysis.

- Provide single point of contact for client account leadership and the client for the Operation contract, generating new opportunities through various client contacts. Accountable for client satisfaction, performance delivery, and successful external audit.